Returns and exchanges

We guarantee 100% satisfaction.

Each product is made on-demand, with love. Our products are not mass-produced; we fulfill the orders by hand. That said, if you’re not happy with the product you’ve received, we’ll gladly take it back or replace it with something else. Just make sure to let us know about the problem within 7 days after the estimated delivery date.

How can I return a product?

  • 1. Contact us at support@inktale.com and tell us about the problem.
  • 2. We’ll let you know what the next steps are.

We never want to leave you unhappy with your Inktale order, so don’t hesitate to tell us what the problem was. We appreciate your feedback, and it helps us to improve our service for everyone.

How can I retrieve my order if it has been returned?

If your order has been returned to us you'll receive an email which includes the reason why it's been returned and our customer support contact information. You'll have to reach out to our team within seven days since the shipment return email in order to retrieve your goods.

If you haven't contacted our team over the course of the seven days since the order return email, your unclaimed return will be listed for charity donations.